Our support teams are committed to helping you realize the full value of your TEXCARE Testing equipment.
If you experience any failures or defects requiring immediate attention, our technical support team is available to assist you. You can contact us via email, phone, or take advantage of our 24/7 online assistance. With your permission, our engineers can remotely troubleshoot your system to minimize downtime and quickly determine the necessary steps to ensure smooth operation
To enhance your understanding of test methods and testing standards, we offer high-level performance assistance services. Our knowledgeable and professional trainers provide guidance to machine operators at all levels, from apprentices to experts. Stay updated with the latest technological advancements in the global industry through our international network of trainers.
For expert assistance with understanding our software or instrument functionality, we are available via email, phone, and online support. Customers in their first year of machine or software tool use will receive priority service and expert guidance. Our team is dedicated to providing the technical support you need for optimal performance.
We provide online software updates via email to our users. Before installing updates, we recommend consulting our experts and providing details such as your serial number and User ID configuration. Upgrading to new software editions offers significant performance improvements and enhanced functionality. We also offer training and services to help you migrate to new software editions seamlessly.